Support Engineer (m/f/d)

Denteo is an exciting software to work on, with pioneering features, a solid foundation, happy users and vast potential.

To support us on all aspects of our day-to-day, we’re looking for a Support Engineer. You should be interested in a wide array of challenges, languages and technological environments.

So if you’re looking for intriguing work around passionate people in a fast-growing startup, please apply!

Tech:

• Backend: Rails, Postgres and microservices
• Frontend: Rails and Vue.js, Nuxt, SCSS and some SVG magic
• DevOps: GitLab, self-managed Kubernetes, Prometheus, Ceph

Development:

• We carefully define the scope of our work. This results in reliable releases and a focused atmosphere.
• Continuous deployment, thanks to code reviews, a solid CI/CD pipeline, and review apps for every change
• Our CEO has a background in engineering, so code is at our core
• We only build for evergreen browsers

Your tasks:

• Improve the day-to-day life of hundreds of people
• Work together with the Operations team and solve problems. This will amongst other include:
  • Maintaining and executing our importer library
  • Understanding and translating error reports into tickets & bug fixes
  • Implementing small features
  • Improving & rolling out local clients

You are:

• Comfortable with our stack or able to learn it quickly
• Experienced or interested in technical support/system engineering
• A problem solver that approaches challenges with curiosity
• Dependable

What we offer:

• Experience in a growing startup, expanding abroad
• Purposeful work, supporting doctors and patients
• An honest and warm environment
• A life circumstances-friendly place to work (family, hobbies, health…)
• 40 hours work week
• Flexible hours and partial remote work
• Transparent and competitive salaries
• 5 weeks of holidays
• A week-long retreat every year
• Yearly visit of a dental hygienist at the office
• Possibility for further education

Hiring process:

1. Write to us about your motivation, your path so far, projects you worked on and your preferred starting date.
2. In a Zoom call, we present our company, software and salary structure, get to know you and take the time for your questions.
3. We give you a small problem to solve at home. It shouldn’t take more than 3–4 hours.
4. In a final interview with parts of the team, we pair on a real case, we discuss your work, ask relevant questions and hash out the details.

General info:

• Working language is English or German.
• Our office is in Zurich and we value working on site some days per week.
• We are committed to equal employment opportunity regardless of sex, gender identity, age, ethnic group, sexual orientation, religion or physical ability.

About Denteo

Our team develops one of the world’s finest digital management solutions for dentists and their patients. Today Denteo is used in more than 200 clinics with hundreds of daily users.

We continue our rapid growth in Switzerland and expand to new markets abroad. This guarantees attractive challenges across all our activities.

Now we need more hands on deck. Do you have a longing for meaningful work around kind people? Please apply!