All Questions, Clear Answers | Denteo

Everything starts with an initial phone call where you meet your onboarding manager. From there, we coordinate the data transfer from your previous provider and take care of connecting your radiology devices. To make sure you and your team feel confident with Denteo from day one, we offer regular online training sessions on specific topics.

• Clear, structured process
• Guidance every step of the way
• Our team is there for you

Usually 4 to 6 weeks. Without a data transfer, you can even start in a few days.

• Easy, speedy changeover
• No long wait
• Relaxed transition

Of course, this is the usual mode. Together we make sure that everything runs smoothly from day one.

Yes. We offer regular online training sessions on various topics — from getting started to invoicing. Sessions take place multiple times a month over lunch and can be attended as many times as needed. Your team will be up to speed from day one — and new staff can join a session at any time.

• Your team is fit from day one
• A motivating start for your team
• Direct answers to all questions

Of course. We work with all Swiss providers to make your switch smooth. We can also import your data should you be using a custom solution.

• We inform you in good time about every step
• Denteo has a lot of experience in data transfer
• You can take the data of your patients with you

Almost all: the record of your patients, medical histories, appointments, recalls and documents. Billed items are documented in the respective histories. Only current invoices and cost estimates are recommended to be closed in your old system. For special cases we will find an individual solution.

• You are ready from day one
• Import almost all data

Our team will personally guide you through the entire process. In addition, we provide practical videos and articles in our help center. The changeover is simple and takes little time.

• Personal contact for all questions
  
• Articles and videos available
  

Sure. We would be happy to set up an access to Denteo for you. Please contact us at hello@denteo.com or +41 43 505 15 51.

You can reach us by e-mail or WhatsApp. We will answer promptly. For urgent problems, our support team can be reached by phone. Every working day from 09:00 to 12:00 and from 13:00 to 17:00. In addition, Denteo offers practical videos and articles to answer questions independently.

• Fast, friendly assistance
• Support is included in the subscription price
• Simple software that leaves little unclear

Easy: new team members can join one of our regular online training sessions at any time. Sessions cover a range of topics, take place multiple times a month over lunch, and can be attended as often as needed.

New employees quickly find their way around

No, All customers have the same version of Denteo. More important for us is the close exchange with you: We love your feedback and suggestions. We always test new features directly in a selection of interested practices. This allows us to continuously expand and improve our software - for all our customers.

• Constant improvements and new features
• Updates are included in your subscription

That is hardly possible. We contractually commit ourselves to an accessibility of 99.5%. Effectively, it is over 99.9%. The rare cases when Denteo is unavailable are extremely brief and are hardly noticed. There is no data loss. We monitor our infrastructure 24 hours a day and outages would be fixed automatically.

• More stable than a server in the practice
• No data loss
• Accessible as long as you have internet access

You can still access Denteo via the hotspot of a mobile phone. Our software requires little bandwidth.

• Your data is always accessible
• An internet outage does not delete data

Yes, you only need a browser to use Denteo. Our software runs on all devices including Macs, iPads and, of course, your smartphone.

• Access from all devices
• Access anywhere and anytime

No, you do not have to worry about anything. Denteo automatically creates daily backups of your data.

Yes, via the so-called VDDS interface. Our team will accompany you during the set-up. All settings of the X-ray system remain unchanged.

• New software, unchanged X-ray
• Connection in a few minutes

We currently offer interfaces to Zahnärztekasse, Ärztekasse, Dentakont, Zaala, MF Health and Mediserv. Do you have a question or a request? Write to us at hello@denteo.com.

• Interface to all common billing services

Yes, you can send invoices for guarantors of the UVG, MVG or IVG directly from Denteo via MediData. All you need to do is register with MediData and not worry about anything else.

• Simple connection to MediData
• We accompany you in the registration process

Regular updates and extensions, daily backups, ample storage space for your data, support via phone and email, and unlimited access for assistants.

• No hidden costs
• Simple financial planning
• Continuous improvements

No. Updates are included in your subscription price. You only need to choose between our two packages, Denteo Basic and Denteo Plus, and then benefit from continuous improvements.

• You always work with the latest version
• No forced upgrades
• Denteo continuously improves, your price remains the same

No. Your practice will receive sufficient storage space for all data.

No. With Denteo you pay a fixed subscription per practitioner. You can therefore use Denteo at as many workstations as you like.

With Denteo, support is included in the price. Because our software is simple and intuitive, we receive few questions. All the more time we have when uncertainties actually arise.

• Free support
• No inhibition threshold for questions
• Our support is easy to reach

No, you don't have to. Dental hygiene practices pay half price. Your monthly subscription costs CHF 149 for Denteo Basic, and CHF 249 for Denteo Plus. The one-time setup fee is also only CHF 1500 instead of 3900. 

Simply contact Simone Jegge directly via email (simone@denteo.com) or phone (078 213 10 31‬) to learn more about Denteo.

• Fair costs for your situation

The access for assistants is included in the subscription. You do not have to do anything.

With Denteo you pay a subscription fee per practitioner. This includes dentists, specialists, prophylaxis assistants and dental hygienists. In case of a departure or a new appointment, simply send us an e-mail to billing@denteo.com. We will then adjust your monthly subscription costs.

Each SMS sent costs 10.81 rappen (incl. VAT). You will receive a separate invoice for all SMS at the end of each quarter.

Yes, you are always in control of the data. We store your patient data separately, securely and encrypted. If you leave us one day, we will provide you with all your data and then delete it completely.

Our team occasionally analyses data to better understand how our software is used. For example, we can find out whether new features are well received or lead to mistakes. This data is anonymised and does not relate to individual patients.

Furthermore, we do not pass on any data to third parties. The only exception is billing data if you use a billing service (ZAK, Dentakont etc.). In this case, the data is only passed on if you instruct us to do so.

We manage all data in certified data centres in Switzerland. These are operated by the leading Swiss provider Exoscale. We continuously and automatically create backups for all data.

The technologies we work with are state of the art and are constantly checked for security vulnerabilities. We also take all the usual precautions to keep your data as secure as possible.

• Highest security included
• No worries about data leaks and losses

Yes. As an established company, compliance with the law is critical to our development. We welcome the increased requirements for a clear basis for data protection in Switzerland.

• Legal certainty thanks to Denteo
• Proactive attitude to changes in the law